CUSTOMER SERVICE REPRESENTATIVE

Required:

  • Comfortable with technology using a PC, Mac, Smartphone and Microsoft Office
  • Comfortable with social media
  • Good communication skills
  • Good organizational skills
  • Good customer service skills
  • Good writing skills
  • Sales and Marketing skills
  • Driver’s License, Good driving record
  • Own Vehicle
  • Self Starter
  • Multi Tasking Ability
  • Team Worker
  • Good Organizational skills
  • Good Customer Service skills
  • Even temperament
  • Comfortable with delegation and taking directions
  • Can work without supervision
  • Strong work ethic
  • Trust-worthy

Preferred:

  • Associates Degree or Equivalent in Administrative Assistant, Accounting or Marketing
  • Customer Service Experience
  • Sales & Marketing Experience
  • Financial Experience

Job Duties will include, but not limited to:

  • Executive Secretary duties
  • Departmental Coordinator
  • Customer Service
  • Billing
  • Collections
  • Customer Management
  • Audits
  • Financial Analysis
  • Inventory Management
  • Sales & Marketing
  • Technology mentoring
  • Social Media postings
  • Scheduling

Base Pay $12-$17, compensation commensurate with experience.

Wage depending on skills and experience

  • Access to company benefits (unpaid) including health care, dental, vision, savings, and various insurance options, including AD & D, long-term & short-term disability, etc.

Position is subject to entry and random drug testing.

OUTSIDE PLANT TECHNICIAN

Required:
• Basic mechanic skills
• Basic telecom wiring skills
• Basic computer skills, including the provisioning of consumer wireless routers
• Comfortable with technology using a PC, Mac, Smartphone and Microsoft Office
• Good communication skills
• Sales and Marketing skills
• Driver’s License, Good driving record
• Own Vehicle
• Multi Tasking Ability
• Team Worker
• Good Organizational Skills
• Good Customer Service Skills
• Even Temperament
• Comfortable with delegation and taking directions
• Can work without supervision
• Pays close attention to detail
• Strong work ethic
• Trust-worthy

Preferred:
• Underground or aboveground cable construction experience
• Certificate from a Utility Tech Program
• Inside Cat 5 or comparable wiring experience
• Sales & Marketing Experience
• Electrical wiring experience
• Commercial Driver’s License (CDL)

Job Duties will include, but not limited to:
• Backhoe operator
• Fiber reel trailer operator
• Trench/Drop plow operator
• Trenching/Plowing in a fiber optic cable to customer’s home or business
• Property/ROW restoration
• Fiber splicing
• Mounting and installing ONT
• Installing inside wiring in customer’s home for service
• Setting up router and wireless network in customer home
• Testing and repair of fiber optic cable
• Testing and repair of ONT
• Testing and repair of inside wiring
• Locate fiber for Miss Dig
• Field sales and marketing
• Provisioning of Calix ONTs (Optical Network Terminal)
• Provisioning of telephone service in switch
• Provisioning of Internet Service in customer management software

Base Pay $12 – $15 per hour with performance based quarterly bonuses and commission opportunities.

Wage depending on skills and experience

  • Access to company benefits (unpaid) including health care, dental, vision, savings, and various insurance options, including AD & D, long-term & short-term disability, etc.

Position is subject to entry and random drug testing.

CONTROLLER

Department:     Accounting & Finance

Reports to:       General Manager

Wage depending on skills and experience

  • Access to company benefits (unpaid) including health care, dental, vision, savings, and various insurance options, including AD & D, long-term & short-term disability, etc.

Position is subject to entry and random drug testing.

General Summary:

Manages all accounting and financial operations.  Specific responsibilities typically include receipts and disbursements, accounting and financial record keeping and reporting, short-term investments and management of cash flow and tax return preparation.  May negotiate terms of purchase and arranges for any necessary financing of major equipment and supplies.  May research, recommend and administer long-term investments.

Essential Job Functions:

Manages all accounting and financial activities, handling personnel issues and monitoring work flow to ensure timely completion of accounting and finance activities.

Monitors company cash flow situation by updating cash flow projections, investing excess funds, analyzing long-term debt and reviewing accounts receivable reports and weekly cash requirements.

Ensures accurate record keeping and reporting by developing record keeping guidelines and preparing, analyzing and reviewing various financial reports.  Reviews and distributes quarterly financial statements.  Files compliance reports with appropriate agencies.

Prepares income tax expense and estimated tax payment calculations.  Prepares company tax returns or reviews tax returns prepared by external accounting firms as appropriate.

Approves purchases of major equipment and supplies and arranges financing as appropriate.

May research, analyze and make recommendations for investment options to General Manager and board of directors as requested.

Preferred Skills, and Abilities:

  • Knowledge of telco accounting practices (GAAP, Part 32, Part 64, etc.)
  • Knowledge of state and federal financial reporting laws and regulations.
  • Knowledge of financial analysis, reporting, and investment practices.
  • Knowledge of auditing, cash management and budgeting.
  • Knowledge of financial forecasting
  • Knowledge of risk management and insurance procedures.
  • Knowledge of company policies and procedures.
  • Knowledge of management principles and practices.
  • Knowledge of company products and services.
  • Skill in operating various office equipment such as personal computer, various software programs, copier, fax, pagers and telephone systems
  • Skill in reading and interpreting statistical and financial data.
  • Skill in interpreting risks and implementing internal controls.
  • Skill in oral and written communication.
  • Ability to communicate with customers, employees and various business contacts in a professional and courteous manner
  • Ability to make sound decisions using information at hand.
  • Ability to think creatively and analytically, and make suggestions for improvement.
  • Ability to organize and prioritize multiple work assignments.
  • Ability to effectively present financial information and respond to questions from board of directors, owners, members, etc.
  • Ability to pay close attention to detail.
  • Ability to create a team environment and sustain employee morale

Education and Experience:

Bachelor’s degree in accounting or related field preferred

Or 5 to 7 years accounting experience with at least 3 years in a supervisory capacity

Position Details

Minimum Qualifications:

  • Manager/Supervisor

Career Category:

  • Category: Finance, Accounting, Insurance, Banking – Type: Accounting And Financial Management

Education Required:

  • Some College

Job Characteristics:

  • Full-time

How to Apply

Please send cover letter and resume to:  office@allbandcomm.com


To apply, please click the link below to download our employment application and send it to Allband with your resume and cover letter if possible. Thank you for your interest!
Allband Communications Cooperative Employment Application
Email: Info@allband.org
Fax: 989-369-9998
Phone: 989-369-9999