Truck Roll/Service Call Rates Effective September 1, 2020

  • A service call IS NOT billable under the following conditions:
    • Failure of Allband Equipment (Optical Terminal, UPS, Router leased from Allband, Routers purchased from Allband with an active warranty, fiber optic related issues with signal, etc. not attributable to customer negligence).
  • A service call IS billable under the following conditions:
    • Request for support of customer-owned routers or Internet capable devices.
    • Damage to customer-owned routers, leased routers, or routers purchased from Allband, regardless of warranty status, caused by power or weather related issues.
    • Damage to Allband equipment, Ethernet, Power Wire or Fiber Optic cable caused by the customer due to negligence, not calling in a Miss Dig or unintentional accidents.
    • Inside wiring and jack repairs not covered by Allband’s Cover Me Service such as accidental damage, damage from pets or rodents chews, etc.
  • Travel Charge – $65 per Round Trip
    • Please note, if we are in your area already, this fee will be waived.
    • A non-billable service call will not be charged a travel charge.
  • Hourly Labor Rate – $100/hr
    • Minimum Labor charge per call – 30 min or $50