Truck Roll/Service Call Rates Effective September 1, 2020

  • A service call IS NOT billable under the following conditions:
    • Failure of Allband Equipment (Optical Terminal, UPS, Leased Router, fiber optic related issues with signal, etc. not attributable to customer interference).
  • A service call IS billable under the following conditions:
    • Request for IT support of customer-owned routers or Internet capable devices not supported by Allband.
    • Damage to Allband equipment, Ethernet, Power Wire or Fiber Optic cable caused by the customer due to negligence, not calling in a Miss Dig or unintentional accidents.
    • Inside wiring and jack repairs not covered by Allband’s Cover Me service such as accidental damage, damage from pets or rodents chews, etc.
    • Damage caused by power or weather related issues.
  • Travel Charge – $65 per Round Trip
    • Please note, if we are in your area already, this fee will be waived.
  • Hourly Labor Rate – $100/hr
    • Minimum Labor charge per call – 30 min or $50