We are updating our billing system! To login to the correct system, review the images below. Click the button under the images that most resemble where you typically make payments.
Hint: If your bills look the same, and you’ve not received a notification that you’ve been moved over, then you are still on the old system.
Old Billing System
New Billing System
Frequently Asked Questions
*** Recent Updates and Notifications
Check out our recent updates and notifications sent here: allband.org/updates/
Bill Dates
Bills are emailed monthly on the first day of the month. Charges are dated from the beginning to the end of that billing month. There may be prorations based on new service or changes requested.
Autopay runs on the 15th each month, and payments are due by the 20th. If a payment is missed, a late fee of $7.50 is applied, and service may be interrupted if not paid by the 11th of the following month and no payment plan was set up.
Cancel or Move Service
First, reach out to our office.
If you are moving your service to a new location, put in a new service application.
If cancelling, there are no cancellation fees unless equipment is damaged or not returned. Please note that you may have a pending balance, so make sure to give us your updated mailing address and schedule an equipment pickup.
Discounts for Veterans
Allband is saying thank you and honoring our veterans with discounts! Qualifying persons must have current, active Allband service, and provide proof of service and residence. Eligible persons will receive a monthly discount of $15 and will be honored on our Veteran’s page. Discounts are only applied while service is active.
Discounts for Lifeline Recipients
The Lifeline program is designed to make internet and phone services more affordable and accessible for all by providing a discount on Internet and/or phone services. To sign up, first check your eligibility and apply online. Once approved, complete our consent form to apply your discount to your Allband services. You will need your application ID. To request a mailed application, or for questions about your application, contact Lifeline at (800) 234-9473 or LifelineSupport@usac.org. Still not sure? Call us with questions or check out these video instructions. Note: Discounts are only applied while service is active.
Services available:
Cooperative Fiber Cooperative Fiber
Cooperative Phone Cooperative Phone
Residential Multimedia Fiber Residential Fiber
Residential Multimedia Residential Phone
Fixed-Wireless Internet Fixed-Wireless
UniFi VOIP Phone UniFi Communications
Service Call Rates Service Call Rates
New Activation Rates Construction Rates
Seasonal/Security Options Seasonal / Vacation
Nonpayment Shutoff
Your Allband service will be suspended if we’re not able to process your payment. Once your account is past due, we’ll send an email reminding you to make a payment. If payment is not received within 20 days or by the 11th after the missed payment.
To avoid disruption to your service, a payment must be made by the 11th following the missed payment (approximately 20 days). You can also contact us to make payment arrangements. Your service will still be interrupted if you do not meet the terms of your payment arrangement.
If your service has been disrupted, call our office to make a payment and have the service restored. A reconnection fee of $60 will also be due at that time. If you’re having difficulty connecting once restored, please unplug your device from power for 5-10 seconds and then plug it back in. If you still need help, please contact us at (989) 369-9999.
Payment Options
We accept credit cards, debit cards, and checks. We can set up automatic payments to save on late fees, and accept payments online, by mail, and by phone. We do charge a surcharge of $3.25 for card payments. If you setup automatic payments directly through your bank, please note that many banks are now sending payments via electronic credit card (not ACH/check).
