We are updating our billing system! To login to the correct system, review the images below. Click the button under the images that most resemble where you typically make payments.
Hint: If your bills look the same, and you’ve not received a notification that you’ve been moved over, then you are still on the old system.
IF you’ve just been migrated to the new system, please note that you may receive one last bill from the old system showing it was closed, as well as a bill from the new system with charges. If you want to confirm your balance, please contact our office 989-369-9999. Thank you
Old Billing System
New Billing System
Frequently Asked Questions
*** Recent Updates and Notifications
Check out our recent updates and notifications sent here: allband.org/updates/
Bill Dates
Bills are emailed monthly on the first day of the month. Charges are dated from the beginning to the end of that billing month. There may be prorations based on new service or changes requested.
Autopay runs on the 15th each month, and payments are due by the 20th. If a payment is missed, a late fee of $7.50 is applied, and service may be interrupted if not paid by the 11th of the following month and no payment plan was set up.
Cancel or Move Service
First, reach out to our office.
If you are moving your service to a new location, put in a new service application.
If cancelling, there are no cancellation fees unless equipment is damaged or not returned. Please note that you may have a pending balance, so make sure to give us your updated mailing address and schedule an equipment pickup.
Discounts for Veterans
Allband is saying thank you and honoring our veterans with discounts! Qualifying persons must have current, active Allband service, and provide proof of service and residence. Eligible persons will receive a monthly discount of $15 and will be honored on our Veteran’s page. Discounts are only applied while service is active.
Discounts for Lifeline Recipients
What is Lifeline?
- The Lifeline program is designed to make internet and phone services more affordable and accessible for all by providing a discount on Internet and/or phone services.
How to Check Eligibility and Apply
- First check your eligibility and apply online – Lifeline Flyer
- Once approved, complete our consent form to apply your discount to your Allband services. You will need your application ID. Note: Discounts are only applied while service is active.
- To request a mailed application, or for questions about your application, contact Lifeline at (800) 234-9473 or LifelineSupport@usac.org.
Survivor’s
Still not sure? Call us with questions or check out these video instructions.
Nonpayment Shutoff
To keep your service running smoothly:
If unable to pay by the due date, you can call us to set up a payment plan. If you don’t have a payment plan, make sure your payments are received by the 11th of the month after a missed payment (about 20 days after).
If your service has been interrupted:
Please call our office to make a payment and get your service back on. There will be a $60 reconnection fee at that time. If you’re having trouble connecting once your service is restored, try unplugging your device from power for 5-10 seconds, then plug it back in. If you still need help, please reach out to us at (989) 369-9999.
Payment Options
We accept credit cards, debit cards, and checks for payments. To help you avoid late fees, we can set up automatic payments. You can make payments online, by mail, or by phone. The $3.25 surcharge for card payments is being eliminated as we move to our new billing system.
Michigan 911 Fees
Michigan 911 Fees
https://www.michigan.gov/msp/divisions/911committee/911-funding
