Service Call Rates

Need a service call? Here is a simple list of how we charge, what is covered and what’s not.

Charges: 
    • Travel $65, able to waive if we were already nearby
    • Labor $100/hr per technician (30 minute minimum)
    • Parts – dependent on what is needed
Not billable :

Failure of Allband Equipment such as:

    • Optical Network Terminal (ONT)
    • Fiber-optic signal
    • Devices rented from Allband
    • Devices purchased from Allband and have an active warranty
Billable :

Accidental damage such as:

    • Pets or rodent chews
    • Line cut during construction or maintenance
    • Inside wiring and jack repairs

Tech support such as:

    • Unplugged equipment
    • Failed outlet, breaker or power source
    • Moving equipment to a new location
    • Network issues that are caused by incorrect setup of customer-owned equipment
    • Support for customer-owned routers and/or other internet-capable device