Service Call Rates
Need a service call? Here is a simple list of how we charge, what is covered and what’s not.
Charges:
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- Travel $65, able to waive if we were already nearby
- Labor $100/hr per technician (30 minute minimum)
- Parts – dependent on what is needed
Not billable :
Failure of Allband Equipment such as:
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- Optical Network Terminal (ONT)
- Fiber-optic signal
- Devices rented from Allband
- Devices purchased from Allband and have an active warranty
Billable :
Accidental damage such as:
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- Pets or rodent chews
- Line cut during construction or maintenance
- Inside wiring and jack repairs
Tech support such as:
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- Unplugged equipment
- Failed outlet, breaker or power source
- Moving equipment to a new location
- Network issues that are caused by incorrect setup of customer-owned equipment
- Support for customer-owned routers and/or other internet-capable device