News Hub
Find the most recent news and updates relevant to Allband members.
Stay Informed
Community & Service Updates
Get the latest announcements, network updates, and community news from Allband to stay connected and aware of what’s happening in Northern Michigan.
2025 News & Updates
Important Updates & Notices
December 2025 - FCC Broadband Labels
FCC Broadband Labels
You can now find Broadband Labels in your online billing account!
Broadband Labels are designed to provide clear, easy-to-understand, and accurate information about the cost and performance of high-speed internet services. They are modeled after the FDA nutrition labels and are intended to help consumers comparison shop for the internet service plan that will best meet their needs and budget.
To locate yours, log in to your online account, click on the services tab, and click on the information button next to your service.
February 2025 - New Billing System
Software Updates
We are updating our billing system!
Thank you for your patience as we get everyone moved over. Once you’ve been notified that your account has been moved, make sure to register your new online access using your email on file.
January 2025 - Going Paperless
Starting January 1, 2025, all bills and important notifications will be delivered electronically, providing you with quicker access to your statements.
Benefits
- Convenience: Access your bills anytime and anywhere.
- Environmentally Friendly: Help us save trees and reduce waste.
- Security: Enjoy enhanced security with digital delivery.
- Reminders: Receive payment reminders via email.
Want to continue receiving paper bills?
If you prefer to receive your bills via traditional mail, we will accommodate that request for a small fee of $3.00 per billing cycle. To opt-in for paper billing, Contact Us.
January 2025 - New Security Option
New Services
Want access to your thermostat and cameras while you are away? Allband now offers a Security option (fiber services only).
It uses a lower speed designed especially for devices you’d monitor while away, with 3Mbps download and 12Mbps upload for $19.99 per month.
Read more about options for security, or pausing the service with Seasonal: Security / Seasonal
2024 News & Updates
Service Updates & Announcements
December 2024 - Survivors Benefits
Lifeline now offers eligibility for survivors
Here’s a recap of our discounts:
FCC Lifeline Program – If eligible, the Lifeline Program provides a discount up to $9.25 monthly on telephone service, Internet service, or bundled service.
For more information, visit USAC Lifeline Support.
There are additional qualifications for survivors.
November 2024 - Do Not Call Notification
Do Not Call Notification
This notice is being provided to you in accordance with the regulations of the Federal Communications Commission (FCC), 47 CFR 64.1200(g), regarding the national Do Not Call list.
The national Do Not Call list is a database maintained by the federal government. Under federal law, you may elect to use the national Do Not Call database to register your objection to receiving telephone solicitations.
If you elect to do so, you can register with the database by making a toll-free call to 888-382-1222. For TTY access, call 866-290- 4236. You may also register online at www.donotcall.gov.
If you use the national Do Not Call list to register an objection to receiving telephone solicitations, you may later revoke that objection if you so choose.
November 2024 - Reactivation Fees Reduced
Effective immediately. Save on reactivation fees for those seasonal hunting and fishing trips!
The policy was $99 for 6 months and $199 if over 6 months. It will now be just $60 regardless of your time away. Yay! This change also applies to nonpayment shutoffs. Restoring the service will be $60 instead of $99.
October 2024 - Late Fees
Late Fees Adjusted to Flat Rate
Per our payment terms, all invoices must be paid by the 20th day of the invoice month, and overdue balances are subject to a late payment fee, which is applied to the following invoice.
This fee is being updated from $5.00 plus 1.5% for balances over $20.00, to a flat rate of $7.50 for balances over $15.00, effective November 01, 2024. This change allows us to continue providing high-quality service while ensuring timely payments.
June 2024 - Veteran's Discount
Veterans Discount
Allband honors and thanks our veterans with special savings! Eligible veterans receive a $15 monthly discount and recognition on our website.
Learn more about available discounts in our Billing FAQ or Pay Online.
