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Everything you need to know about Allband’s services, plans, and support: in one place.
Helpful Answers
Your Questions Answered
Have questions about Allband services, billing, installation, or support? Our FAQs provide clear, straightforward answers to help you get the most out of your connection and understand what to expect.
Fiber internet basics and support
Internet Services
Is fiber optic service available in my area?
We provide fiber in the following cities and counties:
Cities:
Counties:
-
- Alcona
- Alpena
- Montmorency
- Oscoda
Call us to confirm service at your location, and/or put in an application.
Are there additional costs for a new service?
Check out the application and construction prices here.
Is there a contract?
No Contracts!
Are there limits on data usage?
None! We offer unlimited data usage and no speed throttling.
Can I provide my own router instead of renting one?
Absolutely, but you’ll miss out on the network integration and monitoring that comes with the equipment being tied into our system! Also, service calls for issues related to your personal devices are billable.
View our service rates.
What does a router do?
It distributes the Internet to your devices (computer, phone, TV), wirelessly (Wi-Fi). It’s like a two-way radio that allows you to communicate with the Internet. You can also hardwire into the router via an ethernet cord. It also helps protect your devices by making sure only authorized traffic can access your network via a password. Some routers allow whitelisting or blacklisting.
What are Wi-Fi bands?
They are like different radio channels for your Internet signal.
There’s commonly a 2.4 GHz and 5 GHz band or channel. 2.4 GHz is better for distance (stronger/wider signal), while 5 GHz is better for speed (faster signal). You can switch bands to give you the best connection for your activity. Streaming may operate best on 5 GHz, for example.
Do routers need to be updated?
Yes, routers can get old. They typically last around 4-5 years. They can last longer; however, they may no longer be supported for firmware upgrades and will likely show their age. If you have slower speeds or connection issues, or your router often needs a reboot, this is something to check.
How can I test my speed?
Go to Speedtest by Ookla, and click Go. We are currently testing our own speed server.
What should I do if my service isn't working properly?
- First, power-cycle your router by unplugging it from power for about 10 seconds and plugging it back in.
- If you are also struggling with a particular device, like a TV for example, this is a good time to power-cycle that device as well.
- If the issue persists, contact us! We take support calls 24/7!
Can I place my service on hold while on vacation?
Save on monthly charges while you are away! Place your internet and/or phone services on hold until you return.
Visit our Seasonal Service page!
Our business uses a static IP
Businesses receive one free Static IP. Additional IPs are $4.99/month.
Traditional phone details and safety info
Landline Phone Services
Backup Power During Outages
If you’d like another option, Allband has several backup battery solutions available for purchase.
Accessibility & Disability Phone Services (7-1-1)
Allband Communications is proud to provide Michigan Relay services through a partnership with the Telecommunications Association of Michigan and Hamilton Relay.
Allband offers the following services for consumers with disabilities:
- TTY (Text Telephone)
- VCO (Voice Carry Over)
- HCO (Hearing Carry Over)
- DBS (Deaf-Blind Service)
- STS (Speech-to-Speech)
- Captioned Telephone (CapTel)
- Voice
If you have questions or would like information on how to obtain devices that may help with your disability, please call our office at 989-369-9999 or the Michigan Relay Customer Care center at 844-578-6563 (Voice/TTY).
Michigan Relay Info for Consumers with Disabilities (Dial 7-1-1)
International Calling Rates
International calls are billed separately from your standard voice plan.
View our international rate schedule.
Porting a Number
Want to keep your current number?
Complete the port authorization form and include the first page of your current provider’s most recent phone bill.
The bill must clearly show:
- your name,
- phone number,
- address, and
- account balance, and it must be less than 30 days old.
You can submit the form online or download the paper form.
The transfer takes about two weeks. During that time, keep your current phone service active and don’t submit any service changes to your current provider, or you could delay the transfer or lose your number.
Quick User Guides
Learn about the latest updates to your AllBand phone service and how to use its features. Everything you need is in these guides, and our team is here if you have questions.
Click to see recent changes to your phone service and how to access them.
Discover the calling features included with your VoIP service, like call waiting, caller ID, and three-way calling — all at no extra charge.
2025 Phone Feature Guide [NEW]
Need help? Call us anytime!
How our VoIP service works
UniFi VoIP Services
What is UniFi VoIP Services?
Allband’s UniFi service provides VoIP (Voice over Internet Protocol) based phone service.
What is the Benefit Over Traditional Landlines?
Flexibility! Since it doesn’t rely on a dedicated phone line, you can take calls anywhere using broadband, Wi-Fi, or mobile data.
Does This Service Work for Residential?
Absolutely! You can use this service with your current device. You will have a single phone number unless you request additional lines or features.
Does This Service Work for Small Business & Commercial?
Learn more on our UniFi Phone Services page, or see the full list of features in our UniFi Phone Services PDF.
Is It Scalable?
Yes! You can just have one line, or add lines, voicemail boxes, virtual lines, and even virtual fax as you need additional support.
What Options Do The Business Phones Come With?
Here’s an example of the features available.
Payments, billing, and account help
Billing Questions
Online Billing
I don’t have a login yet.
Register here.
- Enter the email address on your account
- Click “Look Up Email Address”
- Check your email and click the confirmation link
I have an account, where can I login?
I forgot my username or password.
Billing Dates
Bills are emailed monthly on the first day of the month. Charges are dated from the beginning to the end of that billing month.
**There may be prorations based on new service or changes requested.
Autopay runs on the 15th of each month, and payments are due by the 20th.
Late Fees: If a payment is missed, a late fee of $7.50 is applied, and service may be interrupted if not paid by the 11th of the following month, and no payment plan was set up.
Email Help & Setup Guides
How do I manage my Allband email account?
Need help with your Allband email? Here are quick links to guides for common tasks:
Still stuck? Reach out to us Monday–Friday, 8:30 AM–5 PM at (989) 369-9999 or send us a message.
Cancel or Move Service?
First, reach out to our office.
If you are moving your service to a new location, put in a new service application.
If cancelling, there are no cancellation fees unless equipment is damaged or not returned.
Please Note: You may have a pending balance, so make sure to give us your updated mailing address and schedule an equipment pickup.
Michigan 911 Fees
Michigan 911 Fees can be found here:
Non-Sufficient Funds
If your payment is rejected due to insufficient funds in your bank account, you’ll be charged an NSF fee. You may also incur a late payment fee if the failed payment causes you to miss your bill’s due date.
Payment Options
Service Call Rates
Service call rates can be seen here.
Shutoff For Non-Payment
What happens if I fall behind on my bill?
Life doesn’t always go as planned, and we get that. If you’re having trouble making a payment, the most important thing you can do is reach out to us — communication really is key, and we’re here to help you stay connected.
Payment & Due Dates
Payment is due on or before the date shown on your billing statement. A $7.50 late fee applies to any past-due balance over $15.00.
Before Service Is Ever Shut Off
We don’t disconnect without fair warning. You’ll get several email reminders along the way — including a notice if your card on file is expiring, one day after a missed payment, again at five days, and a final delinquency warning at 15 days. If we don’t have an email on file for you, you’ll receive one notice by mail instead.
Just a heads up: it’s on you to make sure your contact and payment info stays current with us — that’s what keeps these reminders reaching you in time.
To avoid any interruption, your past-due balance needs to be paid in full by the 11th day after a missed payment. (For example: if a payment is missed on October 20th, it’s due by November 11th.)
Going through a rough patch financially? Reach out to us before your disconnection date — we’re happy to talk through a payment plan or extension.
If Service Are Disconnected
If payment isn’t received by day 11, or an agreed-upon payment arrangement falls through; service may be disconnected during normal business hours. We never disconnect on weekends, holidays, or the day before one.
Getting reconnected just takes paying your past-due balance plus a $60 reconnection fee (a deposit may also be required in some cases).
Paying online? Give our office a quick call so we can get your service restored as fast as possible.
We Appreciate You
Allband is a not-for-profit built to serve rural communities that big providers often overlook. Every customer matters to us, and we’re grateful for your effort to stay current — it genuinely helps us keep serving Northern Michigan the way we set out to.
Questions?
We’re here Monday–Friday, 8:30 AM–5 PM at (989) 369-9999, or email us anytime at info@allband.org.
Available savings and eligibility info
Discounts & Eligibility
Discounts For Veterans
Allband is saying thank you and honoring our veterans with discounts!
Qualifying persons must have current, active Allband service and provide proof of service and residence.
Eligible persons will receive a monthly discount of $15 and will be honored on Our Community Heroes page.
Discounts are only applied while service is active.
Discounts For Lifeline Recipients
What is Lifeline?
The Lifeline program is designed to make internet and phone services more affordable and accessible for all by providing a discount on Internet and/or phone services.
How to Check Eligibility and Apply
First check your eligibility and apply online
- Learn how to apply here.
- Once approved, complete Allband’s consent form to apply your discount to your Allband services. You will need your application ID.
- To request a mailed application, or for questions about your application, contact Lifeline at (800) 234-9473 or LifelineSupport@usac.org.
Note: Discounts are only applied while service is active.
Still not sure? Call us with questions or check out these video instructions.
Are you a survivor?
Read more on survivor benefits here.