Check out our frequently asked questions (FAQ) below!
Internet Services
Is fiber optic service available in my area?
We provide fiber in the following cities and counties.
- Cities: Curran, Hillman, Lachine, Lakes in the Green, Mikado
- Counties: Alcona, Alpena, Montmorency, Oscoda
Call us to confirm service at your location, and/or put in an application.
Are there additional costs for a new service?
Check out application and construction prices here Construction-rates
Is there a contract?
No contracts!
Are there limited on data usage?
None! We offer unlimited data usage and no speed throttling.
Can I provide my own router instead of renting one?
Absolutely, but you’ll miss out on the network integration and monitoring that comes with the equipment being tied into our system! Also, service calls for issues related to your personal devices are billable. allband.org/service-call-rates
What does a router do?
How can I test my speeds?
Go to speedtest.net by Ookla, and click Go. We are currently testing our own speed server.
What should I do if my service isn’t working properly?
- First power-cycle your router by unplugging it from power for about 10 seconds and plugging it back in.
- If you are also struggling with a particular device, like a TV for example, this is a good time to power-cycle that device as well.
- If the issue persists, contact us! We take support calls 24/7 at 989-369-9999.
Can I place my service on hold while on vacation?
Save on monthly charges while you are away! Place your internet and/or phone services on hold until you return. allband.org/seasonal/
Our business uses Static IP
Businesses receive one free Static IP. Additional IPs are $4.99/month.
My work requires that I use a static IP
This is available for $4.99/month. Just let us know!
Landline Phone Services
Backup Batteries
During power outages, the use of phone services, including the ability to contact 911 emergency services and other calls, may be disrupted as it will not operate without power. Many homeowners have already employed the use of backup generators for occasional power events. For those who would like another resource, Allband has several options available for purchase. Backup battery options for power outages
Disability Options for Phone
Disability options can be found here allband.org/disability-7-1-1/
Porting a Number
If you would like to port a phone number, please provide us with page one of the current provider phone bill. It should contain the payer’s name and address, and a pin#. Then complete and return the port authorization form. Allow for two weeks for the port to be completed.
Quick User Guides
Phone guides can be found here https://allband.org/telephone-feature-guides/
UniFi VOIP Services
What is UniFi?
Allband’s UniFi service provides VoIP (Voice over Internet Protocol) based phone service.
What is the benefit over traditional landline?
Flexibility – Since it doesn’t rely on a dedicated phone line, you can take calls anywhere using broadband, Wi-Fi, or mobile data.
Does this service work for residential?
Absolutely! You can use this service with your current device. You will have a single phone number unless you request additional lines or features.
Does this service work for small business and commercial?
Yes! This service offers a full PBX, allowing for internal calls between staff extensions and external communication to customers. The service works with internet capable desktop and handset phones, and is also compatible with your mobile devices (i.e. smartphone, tablet, laptop). It has all the features you need to support and scale with your growing business. See a full list of features here.
Is it scalable?
Yes! You can just have one line, or add lines, voicemail boxes, virtual lines, and even virtual fax as you need additional support.
What options do the business phones come with?
Here’s an example of the features available user-guide
Billing Questions
Online Billing
I don’t have a login yet.
customerportal.allbandcomm.com/register
Enter the email address on your account
Click “Look Up Email Address”
Check your email and click the confirmation link
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I have an account, where can I login?
customerportal.allbandcomm.com
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I forgot my username or password.
Bill Dates
Bills are emailed monthly on the first day of the month. Charges are dated from the beginning to the end of that billing month. There may be prorations based on new service or changes requested.
Autopay runs on the 15th each month, and payments are due by the 20th. If a payment is missed, a late fee of $7.50 is applied, and service may be interrupted if not paid by the 11th of the following month and no payment plan was set up.
Cancel or Move Service
First, reach out to our office.
If you are moving your service to a new location, put in a new service application.
If cancelling, there are no cancellation fees unless equipment is damaged or not returned. Please note that you may have a pending balance, so make sure to give us your updated mailing address and schedule an equipment pickup.
Michigan 911 Fees
Michigan 911 Fees can be found here:
Non-Sufficient Funds
If your payment is rejected due to insufficient funds in your bank account, you’ll be charged an NSF fee. You may also incur a late payment fee if the failed payment causes you to miss your bill’s due date.
Payment Options
We accept credit cards, debit cards, and checks for payments. To help you avoid late fees, we can set up automatic payments. You can make payments online, by mail, or by phone.
Service Call Rates
Service call rates can be seen here allband.org/service-call-rates/
Shutoff Policy for Nonpayment
At Allband, we value our customers and understand that life doesn’t always go as planned. Communication is key — if you’re having trouble making a payment, please reach out to us as soon as possible!
Payment and Due Date
Payment is due on or before the date shown on your billing statement. A $7.50 late fee will be added to any past-due balance over $15.00.
Before Service is Shut Off
We’ll send several email reminders before disconnection — including a notice when a card is expiring, one day after a payment is missed, again five days after, and again 15 days after with a final delinquency warning. Customers who do not provide an email address will receive one delinquency notice by mail. Note: It is the customer’s responsibility to ensure that contact and payment information are accurate and up to date.
To avoid interruption, the past-due balance must be paid in full by the 11th day after a missed payment. Example: If a payment was missed on October 20, it must be paid by November 11.
If you’re experiencing financial hardship, please reach out before the disconnection date to request a payment plan or extension!
Disconnection and Reconnection
If payment isn’t received by the 11th — or if a payment arrangement isn’t made or kept — service may be disconnected during normal business hours only. We do not disconnect on weekends, holidays, or the day before them.
Service can be restored once the past-due balance and $60 reconnection fee are paid. A deposit may also be required in some cases. If paying online, please notify our office so we can restore service quickly.
On behalf of Allband, we truly value your business and support as we continue to address the rural broadband digital divide. Allband is a not-for-profit and focuses its efforts on rural areas that are commonly ignored by larger phone and Internet companies. We therefore appreciate any effort to pay for your services in a timely manner going forward. Every customer makes a difference!
We can be reached Monday-Friday 8:30 am to 5 pm at (989) 369-9999 for payment, or via email at info@allbandcomm.com.
Discounts
Discounts for Veterans
Allband is saying thank you and honoring our veterans with discounts! Qualifying persons must have current, active Allband service, and provide proof of service and residence. Eligible persons will receive a monthly discount of $15 and will be honored on our Veteran’s page. Discounts are only applied while service is active.
Discounts for Lifeline Recipients
What is Lifeline?
The Lifeline program is designed to make internet and phone services more affordable and accessible for all by providing a discount on Internet and/or phone services. Lifeline-Overview-Flyer
How to Check Eligibility and Apply
First check your eligibility and apply online – Lifeline-How-to-Apply-2022
Once approved, complete Allband’s consent form to apply your discount to your Allband services. You will need your application ID. Note: Discounts are only applied while service is active.
To request a mailed application, or for questions about your application, contact Lifeline at (800) 234-9473 or LifelineSupport@usac.org.
Still not sure? Call us with questions or check out these video instructions.
Are you a survivor?
Read more on survivor benefits here : Lifeline-Survivor-Benefit-Flyer
News and Updates
February 2025 - New Billing System
Software Updates
We are updating our billing system! Thank you for your patience as we get everyone moved over. Once you’ve been notified that your account has been moved, make sure to register your new online access using your email on file. customerportal.allbandcomm.com/register
January 2025 - Going Paperless
Starting January 1, 2025, all bills and important notifications will be delivered electronically, providing you with quicker access to your statements.
**Benefits**
– Convenience: Access your bills anytime and anywhere.
– Environmentally Friendly: Help us save trees and reduce waste.
– Security: Enjoy enhanced security with digital delivery.
– Reminders: Receive payment reminders via email.
**Want to continue receiving paper bills?**
If you prefer to receive your bills via traditional mail, we will accommodate that request for a small fee of $3.00 per billing cycle. To opt-in for paper billing, Contact Us.
January 2025 - New Security Option
New Services
Want access to your thermostat and cameras while you are away? Allband now offers a Security option (fiber services only). It uses a lower speed designed especially for devices you’d monitor while away, with 3Mbps download and 12Mbps upload for $19.99 per month. Read more about options for security, or pausing the service with Seasonal: Security / Seasonal
December 2025 - FCC Broadband Labels
FCC Broadband Labels
You can now find Broadband Labels in your online billing account! Broadband Labels are designed to provide clear, easy-to-understand, and accurate information about the cost and performance of high-speed internet services. They are modeled after the FDA nutrition labels and are intended to help consumers comparison shop for the internet service plan that will best meet their needs and budget.
To locate yours, login to your online account, click on the services tab, and click on the information button next to your service.
December 2024 - Survivors Benefits
Lifeline now offers eligibility for survivors
Here’s a recap of our discounts:
FCC Lifeline Program – If eligible, the Lifeline Program provides a discount up to $9.25 monthly on telephone service, Internet service, or bundled service. For more information, visit lifelinesupport.org. There are additional qualifications for survivors.
November 2024 - Do Not Call Notification
Do Not Call Notification
This notice is being provided to you in accordance with the regulations of the Federal Communications Commission (FCC), 47 CFR 64.1200(g), regarding the national Do Not Call list.
The national Do Not Call list is a database maintained by the federal government. Under federal law, you may elect to use the national Do Not Call database to register your objection to receiving telephone solicitations. If you elect to do so, you can register with the database by making a toll-free call to 888-382-1222. For TTY access, call 866-290- 4236. You may also register online at www.donotcall.gov.
If you use the national Do Not Call list to register an objection to receiving telephone solicitations, you may later revoke that objection if you so choose.
November 2024 - Reactivation Fees Reduced
Effective immediately. Save on reactivation fees for those seasonal hunting and fishing trips! The policy was $99 for 6 months and $199 if over 6 months. It will now be just $60 regardless of your time away. Yay! This change also applies to nonpayment shutoffs. Restoring the service will be $60 instead of $99.
October 2024 - Late Fees
Late Fees Adjusted to Flat Rate
Per our payment terms, all invoices must be paid by the 20th day of the invoice month, and overdue balances are subject to a late payment fee which is applied to the following invoice. This fee is being updated from $5.00 plus 1.5% for balances over $20.00, to a flat rate of $7.50 for balances over $15.00, effective November 01, 2024. This change allows us to continue providing high-quality service while ensuring timely payments.
June 2024 - Veteran’s Discount
Veterans Discount – Allband is saying thank you and honoring our veterans with discounts! Eligible or qualifying people will receive a monthly discount of $15 and be honored on our website.
Read more about our discounts in our billing FAQ: Pay Online
